My family and I had a great time at this clean, comfortable, and awesome location villa. Wonderful view of the golf course and walking location to shopping plaza with Market and restaurants, along with close proximity to the beach and Lava Lava. Can’t wait to go back!!
Beautiful, spacious condo. It was very well equipped and had a fantastic lanai that offered extra space for the kids to run and play. Resortica had great service and made the experience flawless and smooth. Can’t wait to return.
Beautiful Condo and great location!
My husband and I so enjoyed this condo. We have stayed twice and hope to return again. It is so bright and pretty with great views! The house is spacious with all the amenities we needed and more! The pool and grounds are like paradise with blooming flowers and tons of sunshine! This location has so much to offer with short drives to many various beaches, hikes, caves, trails, shopping, eating! It is quiet and relaxing.
The property was clean and well managed. It had everything that we need and had enough space for 2 couples and a child. The complex is nice and quiet and is close to a supermarket and few restuarants. Will definatley stay there again.
The team has always been top notch with customer service!
Wonderful. Did not want to leave
We had a few issues that were quickly taken care of by the team.
The Resortica staff was so helpful each time I reached out with a question. I always received prompt communication.
This is our second stay in this particular unit. We love both the location of the building in the community as well as the location of the condo in the building. It is safe & quiet. The layout of the condo is perfect. This has become our "go to" place when we visit the Big Island. I don't know if there is a more perfect place out there! The kitchen is well supplied. There are lots of books available to read. Everything you would need for a day at the beach is available for your use, chairs, towels, body boards, etc. You are able to walk out your front door and walk and explore for miles, in several different directions without having to drive anywhere. We are already trying to figure out when we can go back and we just got home yesterday!
We dealt with two wonderful ladies. One fixed the shower drain the other fixed the wi-fi both were EXCEPTIONAL!! Thank you ladies!!
The accommodations and service was excellent. Very clean and prompt response
The team was very responsive with any questions that I had throughout the entire experience.
Very clean and well appointed. Great to have beach equipment and boogie boards, too! This was perfect for our family with two teenagers.
We loved the layout of this condo! It felt much roomier for the price than other condos we rented in Hawaii. The beds were comfortable, and we really enjoyed the balconies. The fact that it had 3 bathrooms was also great. It was super close to a grocery store and the views were fantastic! The only thing I would have liked that was not included was AC. It wasn't very uncomfortable- most of the time it was fine without AC, and there are fans in every room, but we were a little warm sometimes.
Excellent on all levels but your emails and other communication addressed concerns so well that my interaction was minimal. Resortica Feedback: Very impressed as a renter. Good info emails before (keys, gate code, pool code - all worked), during (area restaurants and other information), and after ( how to check out). Informative and accurate. Little spice gift welcoming us. Then, provided beach supplies as in beach chairs, umbrella, and boogie boards. All nice quality. In addition, living supplies for lack of a better word was also supplied.. We brought laundry detergent pods (left them) since Resortica provided some plus plastic Costco garbage liners, dishwasher soap, broom & dust pan, etc - all which is very smart since we took care of items cause stuff was available. We have rented from a lot of Management Companies. I would rate them the best.
Great location , beautifully maintained grounds , quiet and loved the updated condo.
All emails were easy to understand and full of details.
Great team and we enjoy working with you
Always a pleasure!
Love Resortica staff!
We have worked with Resortica staff throughout many trips and they have provided exceptional service each and every time. We look forward to staying with them in the future and would absolutely recommend them as the top choice for vacation rentals on the Big Island.
We have always had very pleasant interactions with the staff in reservations and maintenance. We have used Resortica for at least 10 years at different times.
ResorticaHawaii was an excellent company to work with. They were prompt to reply and had a great online portal to find commonly asked questions as well as info on the property and surrounding area. The Villa was very well stocked with typical household items and many beach items as well which we loved.
Beautiful town house. Stocked with everything imaginable. First class Al the way
Staff was GREAT! Easy to contact and fast to respond.
every one was great
My wife and I enjoyed staying in this beautiful condo. Place is very spacious, comfortable and with anything you can ask for from any high end hotel. It is located in a perfect location close to the airport and on the side of the island that gives you the most amazing sunsets. Place is VERY clean, spacious and well stocked with beach gear, boogie boards, snorkel gear, beach chairs and umbrellas. Out the back sliding door you have a nice patio with grill and beautiful pool & spa within 20 feet. Close to Hapuna & Mauna Kea Beaches. Within walking distance you have Queens Marketplace Village with restaurants and shops. We truly enjoyed staying here and hope to come back again soon. MAHALO!
My only complaint was the router needs to be replaced needs to be replaced. Wi Fi is horribly unstable, and has to be reset constantly. I don't think it was the provider, I think the router is just worn out.****Management Response-Thank you, we will have our Maintenance Department check the router ASAP! We are glad that you enjoyed your stay!*****
We mostly communicated with Anne Marie Moynahan. She was extremely responsive to our needs and was friendly. I really enjoyed working with her.
Nothing short of excellent from booking thru checkout. The Resortica Team is top notch! Unit was very well appointed. Everything from cookware to glassware & Everything else in kitchen was top notch. The entire condo was so well stocked. There was nothing we needed that wasn't already thoughtfully provided for.
Awesome condo. Perfect for our family. Had boogie boards, beach chairs, snorkels, and many other amenities.
Your team is amazing. Anne Marie responded quickly to any concerns we had.
Ingrid was quick to text me back, we chose to evacuate the property because of a brush fire and she was able to help us make decisions on when we should come back to the home. Thank you!
Secure beautiful location by the beach. Very well-kept condos.
Anne Marie was very courteous and helpful.
This is the best condo I have stayed in on the Big Island and I've stayed at many. Perfect location, spacious, and so many amenities! It is directly across the street from the Queens Marketplace and just a few min walk to the beach. Within the condo community, it's right across the lawn from the main pool, which makes the pool feel like an extension of the condo itself. The condo was large and spacious with 3 large bedrooms/bathrooms. At one point we had 8 people staying in the unit, and it still did not feel crowded at all. The kitchen was fully stocked and had everything you needed to cook gourmet meals. We used the high end outdoor grill often. Lastly, the condo comes with a Hilton resort pass (which is a water wonderland for both kids and adults alike!) AND a Waikoloa golf course membership (crazy discounted golf rounds with gorgeous views). We will be back again and again!
I appreciate your help selecting a unit, as well as printing my Covid tests and delivering the paper to my door! Excellent communication, very thorough rental guide, well-maintained and well-appointed property. Everyone that I spoke with or emailed responded promptly and enthusiastically.
Ann Marie is always great to work with and this trip Ingrid was also a big help. I've used ResorticaHawaii's services for 17 years and have always been totally satisfied.
Nice location and nice condo.
We couldn't have found a more perfect condo in a more perfect community. We stayed there for two weeks and didn't want to leave. We have found our favorite new spot to vacation! We will be back!!
We thought the beds were very comfortable and levee sitting on the balcony for hours.
Anne Marie was courteous, friendly, knowledgeable, and efficient. She was great to work with.
We rented the condo for 3 weeks. It is our 4th year of staying there in the Jan./Feb. time period. The reason we return is the ease, communication and commitment of the owners, Nick and Laura. The location is ideal. Walk from the condo to local shops, restaurants, and the "A Bay" beach area, the Lava Lava Club, best for happy hour and the sunsets . Drive an easy 5-10 minutes to beaches and sights along the Kohala coast. The condo has all you need , the quiet lanai perfect for meals and 2 comfy lounge chairs for gazing at the golf course. The garage has all the amenities and more for the beach, a real plus versus renting or buying stuff. Waikaloa Beach Villas has 2 pools, a fitness area, BBQ`s and is very well maintained. A perfect choice and value for a couple or family. We know the Big Island well. Jack and Bobbi Lopez
Anne Marie has been very helpful in a variety of ways. I stopped using who I was previously using because of the great service your team has provided, Anne Marie in particular.
Very complete arrival information, good website
Loved your team!
The ResorticaHawaii.com team was super responsive, very friendly and professional, always communicated back with a good answer. We had a request to increase the internet connection when we arrived and they took care of it right away. We were very happy with how quick they took our requests and helped us make our stay great.
The house was perfect for 7 people. Very spacious, comfortable and clean. It was equipped behind any expectation making our stay even more comfortable.
Ingrid was very welcoming and helpful. Our WiFi was not working and one of the bathrooms had some issues, Ingrid was responsive and super fast with taking care of everything. She even managed to get a plumber to the property on Christmas evening to resolve the bathroom issue. Outstanding service, thank you Ingrid !
good service and good prices.
Very friendly and helpful staff
Customer service was very good. Anne Marie made every to comply with our requests
Anne was great responding to all the questions and helping us extend our stay . Loved the reminders Via email and text for check in and check out instructions .
Extremely courteous and helpful.
The staff were extremely helpful and friendly. They communicated in a timely and professional manner. Very helpful.
Excellent experience! Ingrid was very helpful with answering all of my questions before, during and after our stay.
The only individual we spoke with was the employee checking the pool. He was very polite and frtiendly.
Company was able to accommodate us on a very last minute request. The online guestbook was the most detailed information I've ever received at a rental! It was great to have all of that information available online.
Ann Marie and Lori are the best. They patiently answered all the questions I had regarding booking our reservation. They went into detail about the measures that are being taken to ensure guests safety during the current covid 19 pandemic. I was very impressed with them.
The team members were friendly, courteous and epitomized the Aloha spirit
EXCELLENT...ESPECIALLY ANN MARIE
Friendly, helpful staff
Fast response, took care of issue right away. Sent info promptly.
I've been to Hawaii 20+ times, but never to the Big Island. Trying to escape a MN winter we wanted to be as close as possible to a white sand beach without having to pay Mauna Kea Hotel prices. The Waikoloa Vista is the perfect spot since it's only a 5-10 walk to A-Bay & the Hilton. D101 was exactly as described. Beautiful place and exceptional layout. The living room is large and bright with large windows/sliders. Also, the bedrooms are separated by the living room...which provides privacy. Also, there's an outside owners activity closet full of beach chairs, etc. Great rental.
The unit was quite spacious and roomy with the 10 and 11 foot ceiling heights. Beach equipment provided exceeded expectations and was appreciated. Lovely setting on the golf course provided views of both the mountains and the activity on the green.
Lori was extremely responsive and helpful with minor issues with the rental that came up.
Very efficient team operation.
Your system was easy to work with with; we needed very little assistance.
Team was very quick and easy to communicate with even on holidays.
We had the opportunity to talk to Anne Marie and Lori during our stay. Both of them were extremely helpful, responsive and professional.
Great job. They were responsive and even sent a crew to fix shower on Xmas day.
A breeze - very friendly and responsive.
Very professional, prompt and clear communication. Easy to work with. Great staff, including after hours service team. Big thanks to Anne Marie for her help as we were considering different rental properties. Lastly, on our last day, we received a delicious mac nut tart, this was an very pleasant but unexpected surprise. We loved it, so thoughtful, thank you so much!
Mostly worked with Anne Marie. She was fantastic to work with and very prompt. I am very impressed with the overall experience and company. Our experience has been great.
Great service, thank you!
Wonderful, timely, and friendly
I called in before booking with a few questions and the team was so helpful and accommodating!!! Theyre the best!
Love Anne Marie - professional, courteous, answers any concerns in a timely manner.
Through the each rental process and every stay, the Resortica Hawaii team has always been available when we've rented the home.
We had a concern about an older blender, so sent an email. We quickly got and email and a phone call back offering us a new blender, so by the next morning it was there. It did take 30 minutes longer for the staff to arrive, which was a bit of an inconvenience but the new blender and initial response was great.
Always friendly and professional service.
Very quick response and friendly.
I didnt work with a live person, but the booking process was simple. The instructions were clear upon arrival and departure.
Got back to us quick on our fridge issue.
We love Waikoloa Colony Villas for their location, spacious condo's and low key "aloha" nature. We will be back!
Anne Marie was a pleasure to work with and very helpful and accommodating!
Ann Marie and Cindy were fabulous, friendly and very helpful!
Ann Marie was very helpful and accommodating.
Excellent communication, timely notices of when 2nd payment was going to be taken out.
Your team responded to my emails in a timely manner and answered all my questions. Check in was a breeze and we were given all info we needed without having to ask questions.
We had a few questions before arrival and those were answered within hours.
they were friendly and worked hard to keep it clean
Never worked with a property management group as responsive and thorough to make sure our stay was enjoyable.
From Check-in to check-out the process was easy, simple, and the perfect kind of relaxation we needed. There were two grandparents, two parents, and two kids that needed to live in this house and we felt like there were so much space and comfort for us all. The Queen's marketplace is right across the street with King shops next door as well. It made getting food and supplies so easy! There was a gas station at King shops so we could get ready for the long traveling each day as well. The kids loved the pool and of course the air conditioning since it was 90 every day. The adults loved the space, and my daughter loved the master suite with the tub, shower, and walk-in closet. We all joked that we wished we could move in and make it our permanent home! We loved everything and hope we can stay here each time we visit the Big Island.
We don't have any "in-person" experiences with team members, but your on-line team is very professional. The email communications! were thorough and provided us with more than enough details to make our stay enjoyable. We did not have to worry about anything, everything was clearly outlined in your emails, so thank you! Not too many companies go to such lengths.
Everyone was very communicative and available throughout the entire process.
We love Kolea... the entire complex. So beautiful, well situated, relaxing. Private patios and bbq. Quiet - but close to everything you want to do on the Big Island. Love love love it... and will definitely be back.
This is 2nd time I stay with you guys. Very impressed!! Thank you for the hard working!
Complete professionalism and availability from the time we booked to the time we left.
I did not speak to any members of the team but I'm sure they would have given me the best customer service.
It was quiet and the grounds were well kept and beautiful!
They were very kind, professional and quick to respond.
We truly enjoyed our stay - spacious and beautiful condo, gorgeous grounds, wonderful pool, and fantastic access to the beach club.
Great customer service. Super friendly and helpful.
This unit is the best rental I have ever experienced! Ocean view with low daily rate and cleaning fee. The unit is outdated but clean and simple.. and this unit has a Hilton pass!! Great value for a 2 bedroom 2 bath with ocean view on third floor with elevator access!!
Easy booking- great follow up- nice automated reminders and info provided.
My stay was awesome.
It felt like home, really!
So clean and everything I needed to feel like home was there!
Thanks for a beautiful memory! Thanks for the very reasonable pricing. I truly appreciate everything about my stay.
It was my favorite stay, I could have moved in. Beyond five stars. Absolutely beautiful! Wonderful location!
Fairly quick to respond. No issues!
You made a getaway weekend trip an amazing one!
We had an issue with our air conditioning, team was very prompt and professional in addressing our issue. Great customer service.
A wonderful, very responsive team indeed! Very helpful too!
Awesome stay and will be back!!!
Excellent customer service & quick response time
I didn't need to work with anyone
Team was very responsive and professional. Thank you
Members of Resortica team helpful in making our stay an enjoyable one
Hali'I Kai was the perfect place for our family vacation. The unit was large and perfectly set up. The pool and grill created a wonderful low key way to spend an evening after a day of activities.
Emails were perfect, very easy instructions, loved the keyless entry and exit.
by Allen & Candace
The entire staff is always there to help you when problems occur!
The staff was very helpful from booking our reservation to answering any questions we had.
Very nice condo. Clean, spacious, convenient. Everything worked. Having its own grill a plus, having a extra propane tank a bonus.
the reservation team was excellent
The staff was friendly and helpful and made us feel very welcomed. We could not have asked for a better experience!
We had to contact a member because our code was not working to unlock the door. She was very fast in responding and was at the unit quickly to resolve the issue.
We had 7 people stay in the unit and it fit our needs perfectly. There were boogie boards, chairs, umbrella, snorkel gear, and a cooler in the garage that we used. We had 2 cars and found parking the second car to not be an issue. We used the Hilton Pool Pass. The Hilton property is an amazing place to visit and the pool was epic but I was happy to leave and stay at E1. It was much nicer. The BBQ was one of the nicest I have every used. Overall, we had a great stay.
I will definitely check you out again, your team with Anne Marie and others were awesome
Everyone was very friendly from the first word. Constantly paying attention to the customer experience and amending any issues that came up. Great service! Much wow :)
by Darlene R
Very friendly and helpful people. From the first call to ResorticaHawaii which was answered on the first ring by a very friendly person to our arrival and stay I can't say enough how attentive the people were to our needs. We were pleasantly surprised at how clean, quiet and tastefully decorated our condo was. Everything was so clearly marked like each of the switches told what they turned on, the washer and dish washer had a label telling where the soap was located. The umbrella and chairs for the beach were in excellent shape and greatly appreciated. There was also a big cooler which came in handy for the beach and there were plenty of hangers in the closet. The grounds were clean as was the area to dispose of garbage.
Nice place, great location and had a fun time; thanks.
We had 2 small issues - one with the thermostat which was taken care of right away. One with a broken chain in the toilet which was also resolved quickly. Everyone we spoke with was helpful and professional
I emailed two or three times regarding the unit before we actually made the reservations and Kim Horton responded very quickly. She put my mind at ease about renting this unit which was new to the rentals and all the information regarding the unit was not yet posted.
This was our 4th stay at this unit and we thoroughly enjoyed the room and everything it had to offer. We are looking forward to next year's stay as well. ******MANAGEMENT RESPONSE*****Thank you so much for your continued repeat business! We look forward to having you again!*****
When we did have issues most of our communication was on line and issues resolved quickly. Only one issue was never addressed while we were on the premises.
The maintence man and his wife who responded to our needs were very friendly and helpful.
Anne Marie was very courteous and a pleasure to work with. I would totally recommend your company to other friends coming to Hawaii.
We have used Resortica for a number of years. Too easy!
Anne Marie has been our reservations contact for years and she is great. This year Lisa was also able to help us with a broken garage keypad and the aforementioned wine opener!****Management Response***We are so glad you enjoyed your stay again with us! See you next year!*****
The place was amazingly well stocked with all the amenities you can't pack in your suit case but need to have when you get there. The people were extremely helpful when we arrived and the staff on site were great. We have stayed in many locations and this one is the best we have ever had.
anytime I had questions about the condo procedures they were always willing to explain again, and again
I had the pleasure to deal mostly with Lori and her response was always prompt, courteous, accountable and professional. I felt we were well looked after from the first time I reached out to inquire about units, a year ago, all the way until we left. Lori was truly dedicated to make our experience the best she could make it.
I highly recommend Halii Kai to anyone! It's perfect for couples as well as families traveling with children. There are so many convenient things to do in the area.
Very helpful and the property very clean
2 very minor suggestions/comments:
The cooler was missing, just an FYI
Also, the house book was a bit out of date (certain restaurants closed, old names on a few businesses, etc.). Not at all a problem, but something that might eventually need attention. Instructions for departure were slightly different on email vs. house book (surrounding what should be done with beds and or towels).
We were also confused about what we should do with any leftover food items--we had several unopened bottles of wine, and some other non-perishable (or at least not perishable for a bit) items that we'd leave for the cleaning staff if they want them, but also didn't want to cause them a hassle or incur extra expense if we have to throw everything. A note in the book or on the email would clarify what if anything we should leave behind.
Overall a great stay, we will stay again when we come back to the Big Island!
*****MANAGEMENT RESPONSE-thank you so much for your feedback. We are actually in the process of changing all of our house books to a digital format with updates to all of our information, area information and procedures for guests. We hope to have that in place in the near future. Also, thank you for letting us know about the cooler. We will get that replaced for future guests. We can always have items like that delivered to the condo if a guest reports that to us during their stay. We are so glad you enjoyed your time on the Big Island!
Unit M33 is very spacious with modern amenities and in excellent condition. The in-suite laundry is very convenient. The master bedroom and bathroom was much larger than expected. The TV/entertainment system and channel selection is very high quality for a rental unit. The unit was well stocked with plenty of amenities (dish, dishwasher and laundry soap, garbage bags, paper towels etc). This unit is on the top (third) floor and there is an elevator located close by helpful for bringing up luggage. The surrounding units and area were very quiet during the day and evening. There is a Viking range built in on the lanai balcony for grilling. The Island Market across the street has an excellent and popular deli for reasonably priced takeaway hot meals, as well as a nice selection of sushi and Poke options. The Hilton Pool pass allows access to multiple large pools and the lagoon swimming area with the sea turtles (seen daily during my visit).
we very much appreciated the responsiveness of your team and their friendly demeanour in dealing with any issues we had...it felt like dealing with a friend who wasn't going to let you down
We have stayed with Resortica Hawaii in the past and have always been so happy with the high level of customer service. This unit was new to them so we were not sure at first but once we entered we found everything to be perfect. Newer furniture, beautiful interior and all we needed including a grill outside on the lanai. The lanai may have too much furniture as you cant move around much but it is very comfortable to sit outside. Check in/out process was easy and we had 2 parking spaces, one inside the garage the other in front of the garage. Having space for 2 cars without fighting for a space was nice.
When we discovered we left our phone at the property after checking out, your team was very attentive and great in helping us get our phone and accessories shipped back to our home.
Thank you again for your assistance and your house clean staff!! See you again in the future!!
****From ResorticaHawaii.com Management, thank you so much for the great review! We are so happy you enjoyed your stay!
The villa was beautiful and a wonderful fit for our family of five. Our first impression was one of cleanliness and convenience. There were plenty of restaurants and stores in the community. The introductory manual had everything we needed to get started: restaurant recommendations, passwords, etc. The basic supplies offered were plenty for our week stay and included dish soap, laundry soap, shampoo, conditioner, and bar soap. We were surprised to find enough comfortable sleeping for seven as the living room had two ottomans that converted into twin beds with new memory foam mattresses as well as a large couch. The kitchen was well stocked with dishes, pots and pans, baking ware, toaster, blender, rice cooker, and some basic spices. The patio was perfect for an outdoor meal. There were plenty of towels and linens, as well as beach towels. The ice maker made enough ice to restock the cooler each day before heading out. We used the two beach chairs and boogie boards provided daily. There were some basic snorkels and masks but for real snorkeling we went to snorkel Bob's just a few miles up the highway near Foodland, where we did all our grocery shopping. It was great to be just 15 minutes from Kona on the south or Hapuna on the north. The family enjoyed boogie boarding so much that we went to Hapuna almost daily. Lone palm is close by and absolutely gorgeous at sunset. There are a couple of good snorkel spots nearby but nothing quite as amazing as the Captain Cook Monument area which was about an hour drive. We loved the villa so much that we hope to make it an annual stay. It was the perfect place to relax at the end of each day. Thank you for a wonderful stay! Mahalo!
the property was beautiful. it exceeded our expectations in every way. I loved that every room had a tv and cable. The master suite was spacious as well as the bathroom. beautiful, peaceful location. Instructions were easy to understand and worked beautifully. fit our party of 7 very comfortably. would definitely book this place again!
Excellent communication, friendly and helpful . Highly professional.
Many thanks to Ms. Anne Marie Moynahan and to the whole Resortica team!
The reservation system was easy and fast. The arrival process was seamless. This unit has everything you would have at home. It is very close to the pool and gym. You can walk across the street to shopping and restaurants. The view was superb. The condo had very comfortable furnishings and the kitchen was well equipped with all the comforts of home. Parking is usually an issue at condos, but this unit not only has a garage but additional parking in front of the garage. It was perfect.
Kim Horton was fantastic! She was so prompt in her responses. We really appreciated her Attention!
What an amazing unit. The perfect place to vacation in Hawaii. It had al the amenities you could ask for. It was decorated perfectly and had plenty of room to move about. The private lanai with that golf course view and grill was great for us. The property management company was very helpful and friendly. We will not hesitate to come back and hope this property will be available for us.
Resortica Hawaii Team are the BOMB!!
Quick response to concerns, never felt it was a bother & accommodates special requests!
Look forward to our next holiday at WBV with Resortica Team!!
The property was well equipped and very clean, we had a great stay.
Was very satisfied.
The staff was very accommodating when our original trip needed to be moved due to the Volcano eruptions in May of 2018. We were very appreciative of the flexibility offered as it was not possible to travel for our group during the explosion due to health concerns.
Wonderful property. Owner left dertergents and paper goods, beach paraphernalia for our use. Kitchen very well stocked, comfortable beds, great location,
We had an amazing experience! The night of our arrival they had emailed and called about an issue with the refrigerator not working. We got in late so it wasnt a big deal. They communicated everything! By the next day they had brought over a small fridge from their office til they could sort out the issue! They even were offering to bring ice over... by the third day we had a rental company bring a fridge and we were set! They were wonderful with communication and even brought us a gift card for a local restaurant! This was above and beyond and we appreciated their help and willingness to work through the issue! Great service! We will definitely stay with you again!
The property was amazing and beautiful.
This villa and property were exactly as we hoped they would be. From the moment the gate first opened, and we drove into this beautiful community, we were happy with our choice.
Units E1 in the Waikoloa Beach Villas was by far the best condo we have ever stayed at, and we have stayed at many. The unit was stocked with absolutely everything we could think of and then even more. Having access to the Hilton pools was a huge bonus. We also enjoyed the pool and gym at the villas. The location was great as we could walk across the street to shopping and dining and the market. We would stay here again in a heart beat and recommend it to anyone that has a family of 4 or more and needs some room to roam. We will for sure be back!
The air conditioner in our condo worked OK, but was noisy due to some mechanical failure. I reported this, and within a day the problem was investigated by the maintenance staff, and a determination made that repair or replacement would be required, depending on the owner's decision. Quite amazing response. I requested that if repair or replacement would take more than a few hours, defer until after our departure. That is what happened.
Efficient and friendly.
Very efficient and responsive to all requests and email questions. Condo entry instructions clear and worked well. Good follow-up and local office if we had concerns ... though everything went smoothly so we did not need to contact them during our stay.
Did not have much contact with the team as the facility was so well maintained didn't need to call on team.
Mary-Anne, Emily and Kim have all been great to work with!
All staff were very friendly and responsive to our concerns or questions. This was greatly appreciated.
I spoke with Kim originally to book our reservation she was extremely friendly and generous allowing us for 10PM check out the evening we were departing made me feel very confident that we were renting the unit perfect for us
We were also sent an email a couple days prior to check out with complete check out instructions very easy to follow we appreciated the comfort knowing we were well looked after
Anne Marie is always very prompt and helpful with our bookings and inquires. We love working with her and recommend her to friends.
The customer service email responses as well as the maintenance person (James) was great.
Friendly & helpful
They came to refill our gas tanks for the grill the very next day after we requested it. It wouldve been nice if it was filled already when we first checked in though (we had already prepared food to be grilled until we checked the tanks and they were both empty).